Frequently Asked Questions
Everything you need to know about your Frido Mobility experience.
What is the standard shipping time for my order?
We typically process and ship orders within 1-2 business days. Depending on your location, standard delivery takes between 3 to 7 business days.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our specific garment dimensions for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Do you offer international shipping?
Yes, Frido Mobility ships to over 50 countries worldwide. International shipping costs and delivery times are calculated at checkout based on your destination.
How can I track my package once it has shipped?
As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.